Frequently Asked Questions
Everything you need to know about Ortur laser technology and orders
What is the typical shipping time for Ortur laser engravers?
Orders are typically processed within 1-2 business days. Shipping usually takes 3-7 business days depending on your location and the proximity to our regional warehouses.
Do Ortur products come with a manufacturer warranty?
Yes, all Ortur machines come with a standard 12-month limited warranty covering manufacturing defects. We also provide lifetime technical support via our help desk.
What software is compatible with Ortur laser machines?
Ortur machines are fully compatible with industry-standard software including LaserGRBL (free) and LightBurn (paid), supporting Windows, macOS, and Linux systems.
What is your return policy for electronic components?
We offer a 30-day return policy for unused items in their original packaging. If the product has been assembled or used, a restocking fee may apply.
Are Ortur lasers safe for home use?
Safety is our priority. Our machines include features like G-sensor protection, flame detection, and power management. However, we always recommend using safety goggles and proper ventilation.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna for installment-based financing.